Frequently Asked Questions
What is your return policy?
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Delivery Charges
Orders below £30.00 will incur a £4.99 handling charge, all orders above £30.00 will receive free delivery to mainland UK.
If delivery address is changed once goods have been despatched, we reserve the right to pass on any additional courier charges for redirecting your delivery.
What is your refund policy?
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5-10 days, depending on your card issuer's policies.
Do you supply to trade?
At Rollie we are always looking at finding the right partners to work with. If you want to be part of the exciting journey and be part of the team, why not get in touch! If you are a store, online retailer or a wholesaler please contact us via email to discuss trade pricing and terms in further detail.